Terms & Conditions
Welcome to Wymondham Cake Kitchen
The full terms and conditions for Wymondham Cake Kitchen are set out as below. By making full payment for your order, it will be deemed that the terms and conditions have been read, understood and accepted.
PRICES
Following an inquiry a quote will be produced and will be valid for 14 days. There is no guarantee of an order date until full payment has been received. At the time of placing an order, full payment will be required and payments should be made via bank transfer. Bank details will be supplied once booking has been confirmed.
DESIGN ALTERATIONS
All bespoke designs for cakes and cupcakes will be agreed upon during the enquiry stage and once finalised and agreed all details will be provided on the order confirmation form. Should there be any requests for alterations to the design of your order, a minimum of 4 weeks notice is required. Wymondham Cake Kitchen reserves the right to refuse any alteration requests if it is deemed there is insufficient time to create the extra detail, source the specialist tools or for any other reason. Should alterations be accepted, a revised order confirmation form will be sent which may incur additional charges dependent on the revised design.
CANCELLATIONS
In circumstances where an order has to be cancelled, this must be done at least 14 days before the due order date and notice must be made in writing via email. A full refund will be made provided no costs have been incurred in supplying the order. Otherwise if costs have been incurred, these will be assessed and deducted off the deposit accordingly.
For cancellations less than 14 days to the due order date, only 50% refund can be offered due to costs incurred in preparing the order. And for cancellations less than 7 days to the due date no refund will be offered.
ALLERGIES & SPECIAL DIETARY REQUIREMENTS
Allergies
Please discuss at the time of placing an order if you have any special dietary concerns. Full allergen information will be provided on the quote & order confirmation. The ingredients for my cakes, cupcakes and & cookies are likely to contain all or some of the following allergen:-
Gluten, Eggs, Milk, Peanuts, Nuts & Soya
Please be aware that although ingredients such as nuts, milk & eggs can be removed from my bakes, they are still used in my kitchen and I cannot 100% guarantee that my cakes are completely free of all traces of these ingredients for people who are highly sensitive or have severe allergies.
Artificial Food Colourings
The following artificial food colourings may be present if certain food colours are being used and these include:-
E 102 –Tartrazine, E 104 – Quinoline Yellow, E 110 – Sunset Yellow FCF, E 122 –Carmoisine, E 124 – Ponceau 4R, E 129 – Allura Red
These artificial food colourings may have an adverse effect on the activity and attention in children.
Non Edible items
Some cakes and cupcakes may contain inedible items such as support dowels in tiered cakes, ribbons, cocktail or skewer sticks. It is the customer’s responsibility to ensure that these items are removed before consumption.
DELIVERY & COLLECTION
Free delivery in & around Wymondham or Hethersett is available. Delivery is then charged thereafter and the charges are listed below:-
£10 up to 10 mile radius outside of Wymondham NR18 0UJ
£20 up to 20 mile radius outside of Wymondham NR18 0UJ
£30 up to 30 mile radius outside of Wymondham NR18 0UJ
Full and accurate details for delivery including:- name, address and postcode will be required. In the event that an order is delivered and there is no one to receive the delivery at the agreed date & time then the order will be returned back to Wymondham Cake Kitchen & it will be the customers responsibility to collect the order from my premises. There will be no refund for the delivery charge already incurred.
Alternatively orders may be collected from my premises in Wymondham and my full address will be supplied at the time of booking. The collection time will be pre-arranged and a collection slot time will be allocated. Should customers arrive late, outside the designated time slot, a late fee of £15 per hour may be charged.
TRANSPORTATION
Please note that once the order has been collected from my premises, Wymondham Cake Kitchen will not accept liability should any damage occur in transit. Cakes are fragile and can easily be damaged if care is not exercised during transportation.
Your cakes and cupcakes need to be transported flat in the boot or the passenger footwell of your vehicle. It is not advised to place orders on car seats as you run the risk of your order being damaged whilst driving and we cannot be held responsible. Please ensure that during the summer months you have the air conditioning on so that your order is not affected by the heat
STORAGE & BEST BEFORE DATE
All my cakes and cupcakes are made using fresh ingredients and do not contain additives and preservatives like most supermarket cakes which have a prolonged shelf life. It is recommended that cupcakes are best eaten on the day of collection/delivery and for cakes they are best consumed within 2 days of collection/delivery.
It is not advisable to refrigerate cakes and cupcakes (unless otherwise advised) as this will dry them out. It is best to keep cakes and cupcakes at room temperature in a cool room and once cakes have been cut they should be wrapped in clingfilm to prevent them from drying out.
COMPLAINTS PROCEDURE
Should you be unhappy with your order in any way then please contact us either by emailing us at hello@wymondhamcakekitchen.co.uk or by calling us within 48 hours of when your order was collected or delivered so that we can rectify any issues in a timely fashion. You will be required to return your order back to Wymondham Cake Kitchen and the order must be packaged up in its original packaging. Your order will then be reviewed and it is at our discretion on whether to issue a replacement or refund. Failure to return your order back to us will not enable us to investigate your complaint and your complaint will not deemed to be a genuine complaint.
We take complaints very seriously and pride ourselves on the rare occasion that should it ever happen, we would aim to resolve them within 24 hours. We kindly ask that if the complaint has been amicably resolved then we do not expect any negative comments to be posted or exchanged on social media platforms, online forums or websites which will bring our business into disrepute.