Wymondham Cake Kitchen
Our Frequently Asked Questions
Here are some of our most commonly asked questions for our cakes and services. For any other queries or questions please do feel free to contact me on the link below.
The next step is to fill out the enquiry form by clicking here and then providing as much detail about your order and also the date your order is required. Our aim is to always respond back to you within 48 hours.
We will always do our best to accommodate all order inquiries and fit in any last minute orders where possible.
For celebration cakes we require a minimum of 2 weeks notice and at least 3 weeks notice if specific toppers or customised edible decorations are required as this gives us enough time to source these items.
For cupcakes and cupcake bouquets we require a minimum of 1 weeks notice and for large cupcake orders we require at least 2 weeks notice.
We are able to offer vegan cakes and cupcakes but unfortunately unable to offer gluten-free cakes and cupcakes due to the risk of cross-contamination and that we can’t guarantee that all traces of gluten have been removed.
When placing or ordering please provide any details of food allergies to that these can be discussed and a full list of ingredients can be provided if required.
Unfortunately due to the strict copyright laws of using branded imagery which is in force, we do not offer any novelty cakes of this kind.
Our cakes are buttercream cakes and these can be decorated with edible sugar paste decorations which will either be made in-house or outsourced. If the decorations are outsourced full details are provided at the time of ordering.
Full payment for all orders (unless wedding orders) is required within 3 days of the order confirmation been issued and payment is via bank transfer. If your order is a last minute order that falls within 3 days of collection/delivery then full payment must be made upon receipt of the order confirmation.
Payment details will be provided in your order confirmation. We are unable to accept cash payments and in very limited circumstances we can accept cheque payments but please note the cheque has to be banked and cleared in advance of the order being collected/delivered
Please note that if full payment is not received within the requested time frame then we reserve the right to cancel your inquiry and offer your requested slot to the next customer without prior notice.
Free delivery is offered within Wymondham and Hethersett and then delivery is charged thereafter. Please refer to the delivery charges below:-
£10 up to 10 mile radius outside of Wymondham NR18 0UJ
£20 up to 20 mile radius outside of Wymondham NR18 0UJ
£30 up to 30 mile radius outside of Wymondham NR18 0UJ
All orders can be collected from my address in Wymondham and full details are provided on your order confirmation.
Your cakes and cupcakes need to be transported flat in the boot or in the passenger footwell of your vehicle. It is not advised to place your orders on car seats as you run the risk of your order being damaged whilst driving and we cannot be held responsible. Please ensure you have the air conditioning in your vehicle during the summer months when collecting, to ensure that your order is not affected by the heat.
We recommend that you store your cakes and cupcakes at a cool room temperature and directly out of sunlight unless otherwise advised at the time of collection or delivery. Your order is best consumed within 2 days of collection/delivery.
Please refer to my terms and conditions under cancellations policy.
Unfortunately, our cakes and cupcakes cannot be shipped or sent in the post as they are too fragile and risk being damaged.